Last Updated: 2026/08/17
Welcome to Rosaire Jewels. These Terms & Conditions govern your access to and use of the Rosaire Jewels website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
Please read them carefully before using our website or purchasing our products.
- About Rosaire Jewels
Rosaire Jewels is a jewellery business offering jewellery products, including pieces featuring natural gemstones and Ceylon sapphires.
The website is operated by Rosaire Jewels / Royal Ceylon Sapphire.
By using this website, you confirm that you have the legal capacity to enter into agreements under the laws applicable to you.
- Website Use
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent, unlawful, or unauthorized purposes
- Attempt to gain unauthorized access to our website, systems, or accounts
- Interfere with the operation or security of the website
- Copy, reproduce, distribute, or commercially exploit website content without permission
- Use our website or content in a way that could damage Rosaire Jewels or its reputation
- Submit false, misleading, or fraudulent information
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
- Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, gemstone information, prices, and other information displayed on our website are accurate.
However:
- Colours and appearance may vary depending on your device or screen settings.
- Natural gemstones may have variations in colour, clarity, inclusions, size, and appearance.
- Product photographs may not always represent the exact appearance or scale of an item.
- Minor variations may occur between individual jewellery pieces.
Because gemstones are natural materials, such variations should not necessarily be considered defects.
We reserve the right to correct errors, update product information, or change product availability without prior notice.
- Gemstones and Jewellery
Where applicable, information relating to gemstones, including origin, characteristics, treatments, certifications, or other specifications, will be provided in the relevant product description or accompanying documentation.
Any certification or gemstone report provided with a product will be issued by the relevant independent laboratory or authority where applicable.
Customers should carefully review the product description and any available certification information before placing an order.
- Prices
All product prices displayed on the website are subject to change without prior notice.
Unless otherwise stated, prices do not necessarily include applicable taxes, customs duties, import charges, or other fees that may apply depending on the destination country.
Any applicable additional charges are the responsibility of the customer unless expressly stated otherwise.
We reserve the right to correct pricing errors. If an order has been placed using an incorrect price, we may contact you before processing the order to confirm whether you wish to proceed at the correct price.
- Orders
When you place an order through our website, you are making an offer to purchase the selected products.
An order is not considered accepted until Rosaire Jewels confirms the order.
We reserve the right to refuse, cancel, or limit an order where:
- The product is unavailable
- There is an error in the product information or price
- We suspect fraudulent or unauthorized activity
- Payment cannot be successfully processed
- We are unable to verify the information provided
- Circumstances outside our reasonable control prevent fulfilment
If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order.
- Payment
Payments may be processed through third-party payment providers.
By submitting payment information, you confirm that you are authorized to use the payment method provided.
Rosaire Jewels does not necessarily store complete payment card information on its own servers. Payment information may be handled by third-party payment providers in accordance with their own terms and privacy policies.
We are not responsible for delays or failures caused by third-party payment processing services.
- Shipping and Delivery
We will make reasonable efforts to dispatch orders within the estimated timeframe provided at the time of purchase.
Delivery times may vary depending on:
- Destination
- Shipping method
- Customs processing
- Courier delays
- Weather or other unforeseen circumstances
- International shipping requirements
Estimated delivery dates are not guaranteed unless expressly stated otherwise.
For international orders, the customer may be responsible for customs duties, import taxes, clearance charges, or other fees imposed by the destination country.
Once an order has been handed over to the applicable delivery provider, delivery may be subject to the provider’s terms and conditions.
- Returns and Exchanges
Returns and exchanges are subject to Rosaire Jewels’ applicable return policy.
Before returning any item, customers should contact us using the contact details provided on our website and obtain confirmation of the return process.
Returned products may be required to:
- Be unused and in their original condition
- Include original packaging and documentation
- Include certificates or gemstone reports where applicable
- Not show signs of damage, alteration, resizing, or modification
Certain products may not be eligible for return or exchange, particularly customized, personalized, engraved, altered, or specially commissioned jewellery.
Any applicable return conditions, exclusions, and refund procedures will be communicated in our return policy or at the time of purchase.
- Custom and Personalized Jewellery
Where Rosaire Jewels accepts requests for customized or personalized jewellery, the customer is responsible for confirming the requested specifications before production begins.
Once production of a customized or personalized item has commenced, cancellation, return, or exchange may not be available unless required by applicable law.
We may require written confirmation of the customer’s specifications before beginning production.
- Jewellery Care
Jewellery and gemstones require appropriate care to maintain their appearance and condition.
Customers are responsible for following any jewellery-care instructions provided with their purchase.
Rosaire Jewels is not responsible for damage resulting from misuse, accidents, improper storage, unauthorized modifications, exposure to unsuitable chemicals, or failure to follow recommended care instructions.
- Intellectual Property
All content appearing on the Rosaire Jewels website, including but not limited to:
- Logos
- Brand names
- Product photographs
- Videos
- Graphics
- Designs
- Text
- Product descriptions
- Website layout
- Images
- Marketing materials
is owned by or licensed to Rosaire Jewels unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
- User Reviews and Content
If you submit reviews, photographs, comments, testimonials, or other content to Rosaire Jewels, you agree that the content:
- Is truthful and does not intentionally mislead others
- Does not violate any applicable law
- Does not infringe another person’s intellectual property or privacy rights
- Does not contain abusive, defamatory, offensive, or unlawful material
By submitting content, you grant Rosaire Jewels permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms or that we reasonably consider inappropriate.
- Third-Party Services and Links
Our website may contain links to or integrate with third-party services, including payment providers, delivery companies, social media platforms, analytics services, and other external websites.
Rosaire Jewels does not control these third-party services and is not responsible for their content, availability, security, or privacy practices.
Your use of third-party services may be subject to their own terms and conditions.
- Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
The website may occasionally be unavailable due to maintenance, technical issues, updates, security measures, or circumstances beyond our reasonable control.
- Disclaimer
To the extent permitted by applicable law, Rosaire Jewels provides the website and its content on an “as available” basis.
We do not guarantee that:
- The website will always operate without interruption
- Website content will always be completely accurate or error-free
- The website will be free from viruses or other harmful components
- Products will always be available
Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.
- Limitation of Liability
To the maximum extent permitted by applicable law, Rosaire Jewels will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability that cannot legally be excluded.
- Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of the rights of Rosaire Jewels or another person.
- Privacy
Your use of this website is also subject to our Privacy Policy, which explains how Rosaire Jewels collects, uses, stores, and protects personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
- Applicable Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Sri Lanka, unless mandatory consumer protection laws in your country provide otherwise.
Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the applicable courts of Sri Lanka, subject to any mandatory rights you may have under applicable law.
- Changes to These Terms
Rosaire Jewels may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.
Any changes will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.
- Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Rosaire Jewels
Royal Ceylon Sapphire
26/A2, Quarry Road
Mirihana, Nugegoda
Sri Lanka
Email: rosaireceylon@gmail.com
Phone: 0773329493
Website: https://rosairejewel.com/
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By accessing or using the Rosaire Jewels website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.